A Study on the Influences of the Service Quality of ‘One Library, One Book’ Reading Program in Public Libraries on the Satisfaction and Use Intention: Focused on the Jgu Public Library in Seoul

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doi:10.4275/KSLIS.2022.56.1.387

Journal of the Korean Society for Library and Information Science

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P-ISSN1225-598X
E-ISSN2982-6292

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Vol.56 No.1

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A Study on the Influences of the Service Quality of ‘One Library, One Book’ Reading Program in Public Libraries on the Satisfaction and Use Intention: Focused on the Jgu Public Library in Seoul

Journal of the Korean Society for Library and Information Science / Journal of the Korean Society for Library and Information Science, (P)1225-598X; (E)2982-6292

2022, v.56 no.1, pp.387-404

https://doi.org/10.4275/KSLIS.2022.56.1.387

(2022). A Study on the Influences of the Service Quality of ‘One Library, One Book’ Reading Program in Public Libraries on the Satisfaction and Use Intention: Focused on the Jgu Public Library in Seoul. Journal of the Korean Society for Library and Information Science, 56(1), 387-404, https://doi.org/10.4275/KSLIS.2022.56.1.387

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Abstract

This study statistically verified the service quality factors(book&contents, writer&manpower, service support, facility&environment of the program) that affect the satisfaction of ‘One Library, One Book’ program, and the influence relationship of satisfaction on the intention to use focused on the Jgu Public Library in Seoul. As a result, first, the service quality factors that have a statistically significant positive(+) effect on the satisfaction of the program were found to be the book&content, author&manpower factors of the program. Second, it was shown that the satisfaction of the program had a statistically significant positive(+) effect on the intention to use. The results of this study can be used as useful basic data to improve the quality of the ‘One Library, One Book’ program in public libraries in Korea in the future.

keywords: Public Library, One Library One Book, Service Quality, Satisfaction, Intention, 공공도서관, 한 도서관 한 책 읽기, 서비스 품질, 만족도, 이용의도

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Article Contents

Vol.56 No.1

A Study on the Influences of the Service Quality of ‘One Library, One Book’ Reading Program in Public Libraries on the Satisfaction and Use Intention: Focused on the Jgu Public Library in Seoul

Abstract

Journal of the Korean Society for Library and Information Science