Journal of the Korean Society for Library and Information Science
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- E-ISSN2982-6292
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A Study on the Simplification of Public Library Loan Membership Cards for Children Under the Age of 14: Focusing on Service Design Methodology
Bo-ra Lee
Abstract
The purpose of this study is to present a plan to simplify the issuance of public library loan membership cards for children under the age of 14, and to devise measures to promote the convenience of using public libraries and to promote their use. To this end, related laws and systems, related services, and systems were analyzed. The issuance cases for each type were derived and analyzed by thoroughly investigating the procedure for issuing loan membership cards for children under the age of 14 in 1,211 public libraries nationwide, and focus group interviews were conducted. Based on this, the “double diamond model” was employed among service design methodologies to propose step-by-step guidelines for simplifying the procedure for issuing public library loan membership cards for children under the age of 14, as well as improving the environment, such as the roles of stakeholders, laws, and systems.
- keywords
- Public Library, Loan Membership Card, Service Design, Double Diamond Model, Library Service
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