Abstract

This thesis studied emotions felt negatively in the workplace and coping methods in that emotional experience. And the impact of controling emotions felt negatively was studied. In study 1, research participants were 63 nurses attending a special class of the university. In study 1, emotions which nurses most frequently experienced in the workplace were anger, anxiety and depression among negative emotions; and pity, pride and happiness among positive emotions. Controling negative emotions were more correlated with experience of negative emotion than experience of positive emotion. In study 2, research participants were 207 nurses and 163 employees of a service organization without nurses. Study 2 surveyed events evoking anger, anxiety and depression, and coping methods used in those events. Events evoking anger, anxiety, and depression were classified as 1) unjust behaviors of others, 2) lack of responsible role performance of others, 3) negative evaluations by others, 4) ineffective communications with others, 5) inconsiderate attitude of others, 6) pitiable situation of others, 7) unstable working situation, 8) doubt about self, 9) concern about family and personal problems. Coping methods used in those events were classified as 1) avoidance and distraction, 2) active coping, 3) seeking supports of others, 4) re-interpretation of the situation. In the case of anger, events that evoked it were caused by other agent, and coping methods used frequently were nonactive methods. But in the case of anxiety, events that evoked it were generally insecure situations, and coping methods used frequently were active methods. In the case of depression, events that evoked it were compounded by others and insecure situations, and coping methods were too. Controling of expression of anger, anxiety, and depression was positively related with well-being, job satisfaction, and organization commitment but was negatively related with job burnout. Active methods of emotion control were positively related with well-being, job satisfaction, and organization commitment but were negatively related with job burnout. But Nonactive methods of emotion control were not related with well-being, job satisfaction, organization committment and job burnout.