The role of emotional Labor strategies in the job demand-resource model with burnout and engagement - call centre employees case -
Korean Jounal of Industrial Organizational Psychology / Korean Jounal of Industrial Organizational Psychology, (P)1229-0696; (E)2671-4345
2006, v.19 no.4, pp.573-596
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(2006). The role of emotional Labor strategies in the job demand-resource model with burnout and engagement - call centre employees case -. Korean Jounal of Industrial Organizational Psychology, 19(4), 573-596.
Abstract
- keywords
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job demand,
job resource,
job burnout,
job engagement,
surface acting,
deep acting,
직무요구,
직무자원,
직무탈진,
직무열의,
표면행위,
내면행위
ISSN : 1229-0696
