ISSN : 1229-0696
The purpose of this study is to confirm the effect of client violence toward the burnout of social workers in homeless assistance organization and the moderating effect of institutional interventions. Researching the actual condition of client violence and making efforts for solution can help provide basic safety and superior quality of welfare service to social workers. This study carried out a survey of 149 social workers in homeless assistance organizations (homeless shelter, drop-in center) located in Seoul. The major findings can be summarized as follows: First, client violence showed effects on both “emotional exhaustion” and “depersonalization”, but not “personal accomplishment”. Second, the moderating effect of Institutional Interventions and prevention was shown on the relationship between client violence and burnout(depersonalization). Based on the research results above, the implications of this study and the directions for future research are suggested.
노숙인 다시서기지원센터 (2000). 노숙인 쉼터 실무자 역량강화와 노숙인 지원사업방향 모색. 실무자 워크숍 자료집.
박미은 (2006). 정신보건 수련사회복지사가 경험한 클라이언트 폭력의 실태. 사회복지연구, 30, 159-183.
박미은 (2007). 가정폭력, 성폭력 기관 여성종사자들의 클라이언트 폭력 경험. 한국가족복지학, 20, 137-162.
보건복지부 (2005). 노숙인 보호사업 안내.
서울복지재단 (2005). 복지시설 종사자 위험관리 실태조사. 서울복지재단.
서울복지재단 (2006). 복지시설종사자 위험관리매뉴얼. 서울복지재단.
설진화 (2006). 노인복지시설에서의 클라이언트 폭력과 사회복지사의 인식에 관한 연구. 노인복지연구, 34, 133-162.
윤혜미 (1991). 사회복지전문요원의 이직의도, 직무만족, Burnout에 관한 연구. 한국사회복지학, 18, 83-116.
윤혜미 (1993). 소진: 그 다면적 이해와 대응방안. 한국사회복지학, 22, 118-141
윤혜미, 박병금 (2004). 아동학대예방센터 상담원의 소진관련 요인에 관한 연구. 한국사회복지학, 56(3), 279-301.
이명신 (2004). 사회복지사의 소진과정(Bournout Process) 모델-직업관련 스트레스 요인, 직무스트레스와 전문직 효능성에 의한 소진 경로분석. 한국사회복지학, 56(4), 5-34.
이수정, 구현아, 홍영오 (2005). 교정공무원의 스트레스성 정신질환의 원인기제로서 수용자로 인한 폭력피해 경험에 대한 연구. 한국심리학: 산업 및 조직, 18(2), 317-335.
이영미, 성규탁 (1991). 우리나라 사회사업가들의 소진(Burnout)에 관한 연구. 한국사회복지학, 18, 25-60.
최수찬, 김상아, 전지영, 박웅섭 (2008). 복지시설 종사자의 소진에 미치는 직업관련요인. 정신보건과 사회사업, 29, 5-31.
Acker, Gila M. (1999). The impact of clients' mental illness on social workers' job satisfaction and burnout. Health and Socil Work, 24(2), 112-119.
Beaver, H. (1999). Client violence against professional social workers: Frequency, worker characteristics, and impact on worker job satisfaction, burnout, and health. Dissertation Abstracts International, 60(6), 22-27.
Cherniss, C. (1980). Professional Burnout in Human Service Organizations. Prager Publishers.
Cohen, S. & Wills, T. A. (1985). Stress, social support, and the buffering hypothesis. Psychological Bulletin, 98, 310-357.
Compton, Bealah. R. & Falaway, Burt (1999). Avoiding Burnout. Social Work Processes. 6th edition.
Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W.B. (2001). The job demands- resources model of burnout. Journal of Applied Psychology, 86, 499-512.
Freudenberger, H. J., (1974). Staff Burn-out. Journal of social Issues, 30(1), 159-165.
Gregor, V. S. (2003). Client Violence Against Social Workers: From Increased Worker Responsibility and Administrative Mishmash to Effective Prevention Policy. Administration in Social Work, 27(4).
Griffin, W. V. (1995). Social worker and agency safety. Encyclopedia of Social Work. National Association of Social Workers Press.
Jayaratne, S., Vinokur-Kaplan, D., Nagada, B., & Chess, W.A. (1996). A national study on violence and harassment of social workers by clients. Journal of Applied Social Sciences, 20, 1-4.
Lloyd, C., R. King, & Chenoweth (2002). Social work, stress and burnout: a review. Journal of Mental Health 11(3), 255-265.
Macdonald, G., & F. Sirotich. (2001a). Reporting client violence. Social Work, 46(2). 107-114.
Macdonald, G., & F. Sirotich. (2004b). Violence in the social work workplace-the canadian experience. International Social Work, 48(6), 772-781.
Maslach, C. & Jackson, S. E. (1981). The Measurement of Experienced Burnout. Journal of Occupational Behavior, 2. 91-113.
Maslach, C. & Jackson, S. E. (1981). Burnout inventory manual. PaloAlto, CA: Psychologists Press.
Newhill, C. E. (1996), Prevalence and risk factors for client violence toward social workers. Families in Society, 77(8), 488-495.
Newhill, C. E. (2003). Client violence in social work practice. Guilford Press.
Pines, A., E. Aronson, & D. Kafry. (1981). Burnout: from tedium to personal growth. New York: Free Press.
Poulin, J., & C. Walter. (1993). Social worker burnout: a longitudinal study. Social Work Research and Abstracts, 29(4), 5-11.
Rey, L. D. (1996). What social workers need to know about client violence. Families in Society, 77(1), 33-39.
Rizzo, John R. (1970). An exploratory analysis of racial factors in staff burnout among assertive community treatment workers. Community Mental Health Journal, 37(5), 393-404.
Star, B. (1984). Patient Violence/ Therapist Safety. Social Work, 29, 225-230.
Streepy, J. (1981). Direct-service providers and burnout. Social Casework 62(6), 352-361.
Wolf, K. L., M. Leonhardi, & D. Polancih. (1994). Helping employees recover from the trauma of workplace violence. EAP Digest March/April, 26-28.