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Journal of the Korean Society for Library and Information Science

  • P-ISSN1225-598X
  • E-ISSN2982-6292

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Vol.37 No.1

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Journal of the Korean Society for Library and Information Science / Journal of the Korean Society for Library and Information Science, (P)1225-598X; (E)2982-6292
2003, v.37 no.1, pp.151-170

(2003). . Journal of the Korean Society for Library and Information Science, 37(1), 151-170.

Abstract

Examine the communication between user and librarian in the digital reference services and discuss the limitations and possibilities in the quality of reference interview. Along with a comparison of traditional vs. electronic reference interview, 26 digital reference services in academic libraries were investigated. Some strategies were suggested to improve the quality of user-librarian communication in the process of accessing the service, of question negotiation and of responding to the questions.

keywords
전자적 정보면담, 전자 정보서비스, 질문응답서비스, 이용자 - 정보사서간의 커뮤니케이션, 대학도서관

Journal of the Korean Society for Library and Information Science

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