Journal of the Korean Society for Library and Information Science
- P-ISSN1225-598X
- E-ISSN2982-6292
Article Contents
- 2024 (Vol.58)
- 2023 (Vol.57)
- 2022 (Vol.56)
- 2021 (Vol.55)
- 2020 (Vol.54)
- 2019 (Vol.53)
- 2018 (Vol.52)
- 2017 (Vol.51)
- 2016 (Vol.50)
- 2015 (Vol.49)
- 2014 (Vol.48)
- 2013 (Vol.47)
- 2012 (Vol.46)
- 2011 (Vol.45)
- 2010 (Vol.44)
- 2009 (Vol.43)
- 2008 (Vol.42)
- 2007 (Vol.41)
- 2006 (Vol.40)
- 2005 (Vol.39)
- 2004 (Vol.38)
- 2003 (Vol.37)
- 2002 (Vol.36)
A Theoretical Study of the Library Service Charter
Abstract
Many public libraries in Korea have a library service charter setting out the standard of service users can expect. It will help drive and sustain a process of continuous improvement in library service quality and help poster good relations with users, most of whom will appreciate library efforts to take account of their views. In this background, the purposes of the study are ① to study a theoretical review of the library service charter, ② to explore an analytical evaluation of charter's contents, through a library service charter of ‘B’ public library in located Gyeonggido. Analytical results generally, ‘B’ public library's charter fulfills the charter's principles and criteria, but service practice standards are insufficient for appropriateness and realization.
- keywords
- 도서관서비스헌장, 시민헌장, 고객서비스기준, 행정서비스헌장, 서비스이행표준, Library Service Charter, Citizen's Charter, Customer Service Standards, Public Service Charter, Service Practice Standards
Reference
경기문화재단, (2004.) 경기도 공공도서관 평가보고서.,
교육인적자원부. , (2006.) 행정서비스헌장제 담당자 워크숍 자료집.,
라휘문. , (2000.) 지방자치단체 행정서비스헌장 평가.,
박영호. , (1996.) 공공부문, 개혁은 가능한가., 오롬.
소찬휘. 1994. 공공선택의 정치경제학. 서울, 박영사.
이기옥 외. , (1998.) 소비자와 시장., 학지사.
하혜수. , (1999.) 고객지향적 행정서비스를 위한 시민헌장제도에 관한 연구., 경기개발연구원.
행정자치부. , (2000.) 행정서비스헌장제 도입운영,
J.A. Chandler ed. , (1996.) The Citizen's Charter.,
- Downloaded
- Viewed
- 0KCI Citations
- 0WOS Citations