Journal of the Korean Society for Library and Information Science
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- P-ISSN1225-598X
- E-ISSN2982-6292
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A Theoretical Study of the Library Service Charter
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Abstract
Many public libraries in Korea have a library service charter setting out the standard of service users can expect. It will help drive and sustain a process of continuous improvement in library service quality and help poster good relations with users, most of whom will appreciate library efforts to take account of their views. In this background, the purposes of the study are ① to study a theoretical review of the library service charter, ② to explore an analytical evaluation of charter's contents, through a library service charter of ‘B’ public library in located Gyeonggido. Analytical results generally, ‘B’ public library's charter fulfills the charter's principles and criteria, but service practice standards are insufficient for appropriateness and realization.
- keywords
- 도서관서비스헌장, 시민헌장, 고객서비스기준, 행정서비스헌장, 서비스이행표준, Library Service Charter, Citizen's Charter, Customer Service Standards, Public Service Charter, Service Practice Standards
Reference
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