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Journal of the Korean Society for Library and Information Science

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Vol.41 No.4
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A Study on the Service Satisfaction of University Library Portal for Chinese Students in Korea

Journal of the Korean Society for Library and Information Science / Journal of the Korean Society for Library and Information Science, (P)1225-598X; (E)2982-6292
2007, v.41 no.4, pp.113-134


& (2007). A Study on the Service Satisfaction of University Library Portal for Chinese Students in Korea. Journal of the Korean Society for Library and Information Science, 41(4), 113-134.
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Abstract

This study deals with the role and responsibility of university library in multicultural society. For this purpose, centered the Chinese students in Pusan University, with internet questionnaire surveys on customer satisfaction to the current library portal service and set up a effective digital library evaluation model. In the meanwhile we borrowed evaluation methods and items from LibQUAL+ in part, a world wide famous model, and use Tsinghua University Library‘s evaluation statistic norms. To summarize the results of this survey, Chinese student’s service satisfaction about Pusan University library is still fairly low. Undergraduate and graduate students(including doctor courses) group follows, undergraduates student’s satisfaction level is lower than graduate. By analyzing simple satisfaction we can know that library portal service maintained low importance or influence to the user, to internet space user’s satisfaction is a relatively high level. And compared with other dimension, statistic data show out that internet space user’s satisfaction still maintained a relative high level.

keywords
Multicultural Society, Portal Service, Outreach Service, LibQUAL+ Model, Satisfaction Survey, 다문화사회, 포털 서비스, 아웃리치 서비스, 라이브퀄 플러스 모형, 만족도 조사

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