Journal of the Korean Society for Library and Information Science
- Apply for Authority
- P-ISSN1225-598X
- E-ISSN2982-6292
An Exploratory Study of Developing a Measurement Tool for the Quality of Information Commons
- Downloaded
- Viewed
Abstract
The purpose of this study is to develop a measurement tool for the quality of information commons. Information commons is a physical, technological, social, and intellectual place where library users can experience various educational, research, and cultural activities. It is recently gaining popularity and several libraries have implemented it to help users share knowledge and interact with each other. It also intends to provide a place for collaboration, learning, and rest. Despite its benefits and usefulness, there is no measurement tool explicitly designed for the quality of information commons. This study used in-depth personal interview, compared prior studies, and conducted a pilot study to elicit library users' perceptions on information commons and factors influencing on the perceived quality of information commons. Groups of initial items were emerged through classifying and clustering key concepts in the data. Then, the validity of the items were verified through a pilot study. The findings of this study will be useful for developing more reliable and valid survey measurement tool.
- keywords
- 정보공유공간, 품질 측정지표, 서비스 품질, information commons, service quality, measurement development
Reference
Albanese, A. R. 2003. “Deserted no more.” Library Journal, 128(7): 34-36.
Ardichvili, A., Page, V., & Wentling, T. 2003. “Motivation and barriers to participation in virtual knowledge-sharing communities of practice.” Journal of Knowledge Management, 7(1): 64-77.
Bailey, R., & Tierney, B. 2002. “Information commons redux: Concept, evolution, and transcending the tragedy of the commons.” The Journal of Academic Librarianship, 28(5): 277-286.
Bailey, D. R., & Tierney, B. G. 2008. Transforming Library Service through Information Commons: Case Studies for the Digital Age. Chicago, IL: American Library Association.
Beagle, D. R., Bailey, D. R., & Tierney, B. 2006. The Information Commons Handbook. New York: Neal Schuman Publishers.
Bennett, S. 2003. Libraries Designed for Learning. Washington, DC: Council on Library and Information Resources. [online]. [cited 2010.10.1]. <http://www.clir.org/pubs/reports/pub122/pub122web.pdf>.
Cook, C., & Heath, F. 2001. “Users’ perceptions of library service quality: A LibQUAL+™: Qualitative interview study.” Library Trends, 49: 548-584.
Cook, C., & Thompson, B. 2001. “Psychometric properties of scores from the web-based LibQUAL+™: Study of perceptions of library service quality.” Library Trends, 49: 585-604.
Cowgill, A., Beam, J., & Wess, L. 2001. “Implementing an information commons in a university library.” The Journal of Academic Librarianship, 27(6): 432-439.
Cronin, J. J., & Taylor, S. A. 1992. “Measuring service quality: A reexamination and extension.” Journal of Marketing, 56(3): 55-68.
Dillenbourg, P. 1999. “What do you mean by collaborative learning?” Collaborative-Learning: Cognitive and Computational Approaches, 1-19. Oxford: Elsevier.
Fitzpatrick, E. B., Moore, A. C., & Lang, B. W. 2008. “Reference librarians at the reference desk in a learning commons: A mixed methods evaluation.” The Journal of Academic Librarianship, 34(3): 231-238.
Gayton, J. T. 2008. “Academic libraries: “social” or “communal?” The nature and future of academic libraries.” The Journal of Academic Librarianship, 34(1): 60-66.
Halbert, M. 1999. “Lessons from the information commons frontier.” The Journal of Academic Librarianship, 25(2): 90-91.
Hara, N. 2007. “Information technology support for communities of practice: How public defenders learn about winning and losing in court.” Journal of the American Society for Information Science and Technology, 58(1): 76-87.
Heath, F., Kyrillidou, M., Webster, D., Choudhury, S., Hobbs, B., Lorie, M., & Flores, N. 2003. “Emerging tools for evaluating digital library services: Conceptual Adaptations of LibQUAL+ and CAPM.” Journal of Digital Information, 4(2). [online]. [cited 2010.8.1].<http://journals.tdl.org/jodi/article/viewArticle/102/101>.
Holsti, O. R. 1969. Content Analysis for the Social Sciences and Humanities. Reading, MA: Addison-Wesley Publishing Company.
Jabocy, J., & O’Brien, N. P. 2005. “Assessing the impact of reference services provided to undergraduate students.” College & Research Libraries, 66(4): 324-340.
Jung, M. K., & Nam, T. W. 2007. “A study of information commons as model of library integrated service.” Journal of the Korean Society for Library and Information Science, 41(4): 347-363.
Killick, S. 2008. An Introduction to LibQUAL+. London: Aslib Engineering Group AGM, Imperial College of Science and Technology. [online]. [cited 2009.8.5]. <http://old.libqual.org/documents/admin/Killick_AslibEngineeringGroup.ppt>.
Krippendorf, K. 1980. Content Analysis: An Introduction to Its Methodology. Beverly Hills, CA: Sage Publications.
Lincoln, Y. S. 2002. “Insights into library services and users from qualitative research.” Library & Information Science Research, 24: 3-16.
MacWhinnie, L. A. 2003. “The information commons: The academic library of the future.” Portal: Librarians and the Academy, 3(2): 241-257.
Malenfant, C. 2006. “The information commons as a collaborative workspace.” Reference Services Review, 34(2): 279-286.
Murray, D. 2011. “Information Commons and Beyond.” [online]. [cited 2011.1.10]. <http://infocommonsandbeyond.blogspot.com/>.
Netemeyer, R. G., Bearden, W. O., & Sharma, S. 2003. Scaling Procedures: Issues and Applications. Thousand Oaks, CA: Sage Publications.
Neuman, W. L. 1997. Social Research Methods: Qualitative and Quantitative Approaches. 3rd ed. Needham Heights, MA: Allyn and Bacon.
Nonaka, I., Toyoma, R., & Konno, N. 2000. “SECI, Ba and leadership: A unified model of dynamic knowledge creation.” Long Range Planning, 33(1): 5-34.
Parasuraman, A., Zeithamal, V., & Berry, L. 1985. “A conceptual model of service quality and its implications for future research.” Journal of Marketing, 49(4): 41-50.
Parasuraman, A., Zeithamal, V., & Berry, L. 1988. “SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.” Journal of Retailing, 64(1): 12-40.
Parasuraman, A., Zeithamal, V., & Berry, L. 1994a. “Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria.” Journal of Retailing, 70(3): 201-230.
Parasuraman, A., Zeithamal, V., & Berry, L. 1994b. “Reassessment of expectations as a comparison standard in measuring service quality: Implications for further research.” Journal of Marketing, 58(1): 111-124.
Roberts, R. L. 2007. “The evolving landscape of the learning commons.” Library Review, 56(9): 803-810.
Ryan, G. W., & Bernard, H. R. 2000. Data Management and Analysis Methods. In N.K. Denzin & Y.S. Lincoln. eds. Handbook of Qualitative Research. 2nd Ed., 769-802. Thousand Oaks, CA: Sage Publications.
Silver, H. 2007. Use of Collaborative Spaces in an Academic Library. Ph.D. diss., Simmons College, Boston, Massachusetts, U.S.A.
Somerville, M. M., & Collins, L. 2008. “Collaborative design: A learner-centered library planning approach.” The Electronic Library, 26(6): 803-820.
Thompson, B., Cook, C., & Thompson, R. 2002. “Reliability and structure of LibQUAL+™ Scores: Measuring perceived library service quality.” Portal: Libraries and the Academy, 2(1): 3-12.
Van Scoyoc, A. M., & Cason, C. 2006. “The electronic academic library: Undergraduate research behavior in a library without books.” Portal: Libraries and the Academy, 6(1): 47-58.
Weber, R. P. 1990. Basic Content Analysis. 2nd ed. Newbury Park, CA: Sage Publications.
- Downloaded
- Viewed
- 0KCI Citations
- 0WOS Citations