Journal of the Korean Society for Library and Information Science
- P-ISSN1225-598X
- E-ISSN2982-6292
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A Study on the Effects of Users’ Use Patterns and Their Recognition of Service Benefits on the Value Assessments of University Library Services
Abstract
This research investigated the effects of university library users’ use patterns and their recognition of service benefits on the magnitude of service value assessments derived from users’ statements using contingent valuation method (CVM). Library users’ use patterns were operationalized by the number of library visits, library website visit counts and the degree of dependence on their own libraries. User benefits variables were measured by the level of satisfaction on the benefits of library use for teaching & instruction, research & writings, and employment & external activities. University library services were divided into circulation, journal articles (domestic & foreign), reference service, user education, reading room service and WTPs for each service were measured. The results from hypotheses testing show that the number of library visits affect WTP amounts for circulation, foreign article use, reference service and user education. The degree of library dependence seems to affect WTP amounts for circulation and user education. With regards to the hypotheses related to the recognition of library service benefits, the degree of satisfaction for teaching & instruction benefits seems to affect WTP amounts for reading room use.
- keywords
- 대학도서관, 가치측정, 조건부가치측정(CVM), 지불의사액(WTP), 혜택, Korean University Library, Use Value, Valuation, CVM(Contingent Valuation Method), WTP(Willingness to Pay), Benefit
Reference
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