ISSN : 1229-0696
본 연구의 목적은 면접 장면에서 지원자들이 사용하는 인상관리 전략이 지원자에 대한 성격 평정에 어떠한 영항을 미치는지를 알아보는 데 있다. 언어적(주장적 高, 低) 인상관리 전략과 비언어적(有, 無) 인상관리 전략을 사용하는 지원자의 동영상을 시청한 68명의 평가자들의 지원자에 대한 성격 평정을 분석한 결과, 지원자가 사용하는 언어적(주장적 高, 低) 인상관리 전략에 따라 평가자는 지원자의 정서적 불안정성, 개방성을 다르게 평정하였다. 구체적으로, 주장적 전략을 약하게 사용하는 지원자보다 주장적 전략을 강하게 사용하는 지원자가 정서적으로 더 안정되어 있고 개방성이 더 높다고 평정하였다. 비언어적 인상관리 전략의 사용여부는 지원자에 대한 외향성, 원만성, 성실성, 정서적 불안정성, 개방성 평정 모두에 영향을 미치는 것으로 나타났다. 즉, 비언어적 전략을 사용하지 않는 지원자보다 사용하는 지원자가 더 외향적이고, 원만하고, 성실하고, 정서적으로 안정되어 있고, 개방적이라고 평정하였다. 또한 지원자에 대한 정서적 불안정성 평정에 있어서 주장적 전략과 비언어적 전략의 상호작용 효과도 나타났다. 구체적으로, 지원자가 비언어적 인상관리전략을 사용하는 경우에는 주장적 인상관리 전략의 사용 정도에 따라 정서적 불안정성 평가의 차이가 크지 않았지만, 비언어적 인상관리전략을 사용하지 않는 경우에는 주장적 인상관리전략을 약하게 사용하는 지원자가 강하게 사용하는 지원자보다 정서적 불안정성이 훨씬 더 높게 평가되었다. 마지막으로 연구 결과를 바탕으로 이 연구의 학문적 의의 및 실무적 시사점, 그리고 제한점과 미래 연구 과제에 대하여 논의하였다.
The purpose of this study was to examine the influence of impression management strategies on Big 5 personality rating in interview. We made up four different videos that the same hypothetical applicant used different impression management strategies during the three minutes interview. The hypothetical applicant used a combination of the assertive strategy(high versus low) and non-verbal strategy(use versus no-use). The sixty-eight raters evaluated Big 5 personality traits of the applicant after they watched one of four videos(2 × 2 experimental conditions). It was found that the raters evaluated the applicant's emotional stability and openness were high when the applicant used high assertive strategy than low assertive strategy. Also, the raters evaluated the applicant was more extroverted, agreeable, conscientious, emotionally stable, open when the applicant used non-verbal strategy(such as eye-contact, smiling, and nodding) than not used. In addition, interaction effect between the assertive strategy(high versus low) and non-verbal strategy(use versus no-use) was found in the rating of emotional stability. Specifically, the simple main effect of assertive strategy was not strong when the applicant used non-verbal strategy. But the rater evaluated the applicant was more emotionally stable in high assertive strategy condition than low assertive strategy condition when the applicant not used non-verbal strategy. Finally, theoretical and practical implications, limitations of this study, and future research tasks were discussed.
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