ISSN : 1229-0696
This study investigated the mechanisms of the relationships between role overload and three dimensions of work engagement. It was hypothesized that psychological detachment would mediate the relationship between role overload and work engagement, and the indirect effect of role overload on work engagement through psychological detachment would be conditional on job crafting and marital status. Consistent with our hypothesis, the moderating effect of job crafting on the relationship between role overload and psychological detachment was significant in a sample of 446 workers. That is, job crafting alleviated the negative impact of role overload on psychological detachment. The interaction between marital status and psychological detachment was also significant for vigor; however, the direction was different from what was expected. For the married, vigor was relatively constant regardless of the level of psychological detachment, but for the unmarried, the more the psychological detachment the lower the vigor. In addition, this difference was observed more for women than men. In case of women, marital status also moderated the relationship between psychological detachment and dedication. Although the direction was unexpected, there was a conditional indirect effect of role overload on vigor and dedication through psychological detachment depending on the level of job crafting and marital status combined with sex differences. There was no conditional indirect effect for absorption. Implications and limitations of this study, and future research directions were discussed.
김성천, 탁진국 (2010). 역할과부하 및 일-가정갈등과 직무스트레스와의 관계: 시간 통제감을 매개변인으로. 한국심리학회지: 건강, 15(1), 35-49.
김영교 (2017, 08, 28). 나를 위한 투자와 소비 ‘욜로족’이 사는 법은? http://sbscnbc. sbs.co.kr/read.jsp?pmArticleId=10000872186에서 2017. 09. 25 자료 얻음.
김영온, 박형인 (2014). 역할스트레스원과 직무탈진 간 관계에 대한 메타분석 연구. 현대사회과학연구, 18, 51-61.
김영온 (2015). 한국판 역할스트레스원의 개발 및 타당화. 전남대학교 일반대학원 석사학위논문.
김창호, 심원술 (2012). 리더의 진실성이 부하의 장인적 직무수행에 미치는 여향과 그 과정에 대한 연구. 조직과 인사관리연구, 36(1), 131-162.
박상언, 김민용 (2006). 직무요구와 직무소진 그리고 조직 공정성 요인간의 관계에 관한 연구. 경영학연구, 35(2), 367-388.
박형인, 박영아, 김제인, 허태균 (2011). 한국판 직무스트레스 회복경험 척도(Recovery Experience Questionnaire)의 타당화 연구. 한국심리학회지: 산업 및 조직, 24(3), 523-552.
오세은 (2017, 7, 26). 2030세대 44% ‘난 욜로(YOLO)족’. http://www.asiatoday.co.kr/view.php?key=20170726010012956에서 2017, 07. 30에 자료 얻음.
오현아, 정재삼 (2017). 진성리더십과 변혁적리더십이 잡크래프팅에 미치는 영향: 긍정심리자본과 조직동일시의 매개효과를 중심으로. 리더십연구, 8(4), 21-60.
유선명, 유태용 (2015). 일로부터 심리적 분리의 선행변인과 심리적 분리가 과업 수행에 미치는 영향. 한국심리학회지: 산업 및조직, 28(2), 127-149.
윤소영 (2002). 독신의 시간사용과 여가활용에 대한 탐색적 연구. 한국가정관리학회지, 20(6), 209-217.
윤자희 (2016, 8, 3). 직장인 일주일 평균 2.3회 야근, ‘과도한 업무로...’. http://www. anewsa.com/detail.php?number=1049805&thread=09r02 에서 2016. 10. 31 자료 얻음.
이명성, 한상린 (2017). 사회자본과 인적자본투자가 판매원의 역할 스트레스 및 직무열의, 판매노력에 미치는 영향. 마케팅관리연구, 22(2), 97-117.
이성용, 방하남 (2009). 성․연령별 중․고령노동자의 취업 양극화 분석. 한국노년학회, 29(2), 593-610.
이소연 (2017, 12, 21). [아직은 살만한 세상]서강대 미화원 아줌마가 학생들 위해 차를 끓이는 까닭: 아름다운 동행. http://news.nate.com/view/20171221n06736에서2017. 12. 21 자료 얻음.
이슬기 (2016, 7, 20). 휴일이나 평일, 퇴근후에도 업무지시 받는 직장인들. http://www.etoday.co.kr/news/section/newsview.php?idxno=1359576에서 2016. 11. 3 자료 얻음.
이용찬, 유재원 (2016). 중소기업 제품 판매원의 역할스트레스가 직무열의와 적응판매에 미치는 영향: 기업가정신과 창의성 조절효과를 중심으로. 중소기업연구, 38(2), 1-24.
이주희, 이은희 (2000). 맞벌이 부부의 직장, 가정의 역할갈등과 우울과의 관계에 대한 대처방식의 조절효과. 한국심리학회지: 건강, 5(2), 287-303.
임명기, 하유진, 오동준, 손영우 (2014). 한국판잡 크래프팅 척도(JCQ-K)의 타당화 연구. 기업경영연구, 21(4), 181-206.
조주연, 김명소 (2015). 직무의미창조(job crafting) 척도 개발 및 타당화 연구. 생애학회지, 5(3), 29-46.
장성희 (2009). 서비스 종업원의 정서특성이 직무탈진과 업무열의에 미치는 영향: 정서노동 전략의 매개효과. 아주대학교 일반대학원 석사학위논문.
정민정, 탁진국 (2004). 성별과 직급에 따른직무스트레스원에서의 차이: 서비스직 종사자를 중심으로. 한국심리학회지: 건강, 9(3), 729-741.
정승희 (2016, 7, 22). 직장인 한달 평균 53시간 초과근무. http://www.sedaily.com/ NewsView/1KYYRSX838 에서 2016. 10. 31 자료얻음.
천호성 (2017, 3, 23). 가파른 결혼절벽... 혼인율 역대 최저. http://news.donga.com/3/all/20170323/83459582/1 에서 2017. 09. 30 자료 얻음.
허수연 (2008). 맞벌이 가구 여성과 남성의가사노동시간에 관한 연구. 한국여성학, 24(3), 177-210.
Aiken, L. S., & West, S. G. (1991). Multiple regression: Testing and interpreting interactions. Thousand Oaks, CA: Sage.
Bakker, A. B. (2011). An evidence-based model of work engagement. Current Directions in Psychological Science, 20, 265-269.
Bakker, A. B., & Demerouti, E. (2017). Job demands-resources theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 22, 273-285.
Bakker, A. B., Hakanen, J. J., Demerouti, E., & Xanthopoulou, D. (2007). Job resources boost work engagement, particularly when job demands are high. Journal of Educational Psychology, 99, 274-284.
Bakker, A. B., Schaufeli, W. B., Leiter, M. P., & Taris, T. W. (2008). Work engagement: An emerging concept in occupational health psychology. Work & Stress, 22, 187-200.
Berg, J. M., Dutton, J. E., & Wrzesniewski, A. (2008). What is job crafting and why does it matter? http://positiveorgs.bus.umich.edu/articles/에서 2017. 1. 17 자료 얻음.
Bond, F. W., Flaxman, P. E., & Bunce, D. (2008). The influence of psychological flexibility on work redesign: Mediated moderation of a work reorganization intervention. Journal of Applied Psychology, 93, 645-654.
Campion, M. A., & McClelland, C. L. (1993). Follow-up and extension of the interdisciplinary costs and benefits of enlarged jobs. Journal of Applied Psychology, 78, 339-351.
Chou, R. J., & Robert, S. A. (2008). Workplace support, role overload, and job satisfaction of direct care workers in assisted living. Journal of Health and Social Behavior, 49, 208-222.
Crawford, E. R., LePine, J. A., & Rich, B. L. (2010) Linking job demands and resources to employee engagement and burnout: A theoretical extension and meta-analytic test. Journal of Applied Psychology, 95, 834-848.
Cropley, M., Rydstedt, L. W., Devereux, J. J., & Middleton, B. (2015). The relationship between work-related rumination and evening and morning salivary cortisol secretion. Stress and Health, 31, 150-157.
Deligero, J. C. L., & Laguador, J. M. (2014). Work engagement among employees and its relationship with work units’ performance of a higher education institution. International Journal of Management Sciences, 3, 909-917.
Derks, D., van Mierlo, H., & Schmitz, E. B. (2014). A dairy study on work-related smartphone use, psychological detachment and exhaustion: Examining the role the perceived segmentation norm. Journal of Occupational Health Psychology, 19, 74-84.
Edwards, J. R., & Rothbard, N. P. (2000). Mechanisms linking work and family:Clarifying the relationship between work and family constructs. Academy of Management Review, 25, 178-199.
Fritz, C., Yankelevich, M., Zarubin, A., & Barger, P. (2010). Happy, health, and productive:The role of detachment from work during nonwork time. Journal of Applied Psychology, 95, 977-983.
Hallberg, U. E., & Schaufeli, W. B. (2006). “Same same” but different? Can work engagement be discriminated from job involvement and organizational commitment? European Psychologist, 11, 119-127.
Hang-yue, N., Foley, S., & Loi, R. (2005). Work role stressors and turnover intentions: A study of professional clergy in Hong Kong. Human Resource Management, 16, 2133-2146.
Hayes, A. F. (2018). Introduction to mediation, moderation, and conditional process analysis: A regression-based approach (2nd ed.). New York, NY: The Guilford Press.
Hobfoll, S. E. (1989). Conservation of resources:A new attempt at conceptualizing stress. American Psychologist, 44, 513-524.
Kanten, P. (2014). The antecedents of job crafting: Perceived organizational support, job characteristics and self-efficacy. European Journal of Business and Social Sciences, 3, 113-128.
Katz, D., & Kahn, R. L. (1978). The social psychology of organizations (2nd ed.). New York, NY: Wiley.
Jones, E., Chonko, L., Rangarajan, D., & Roberts, J. (2007). The role of overload on job attitudes, turnover intentions, and sales person performance. Journal of Business Research, 60, 663-671.
Leijten, F. R. M., van den Heuvel, S. G., van der Beek, A. J., Ybema, J. F., Robroek, S. J. W., & Burdorf, A. (2015). Associations of work-related factors and work engagement with mental and physical health: A 1-year follow-up study among older workers. Journal of Occupational Rehabilitation, 25, 86-95.
Maslach, C., & Leiter, M. P. (1997). The truth about burnout: How organizations cause personal stress and what to do about it. San Francisco, CA: Jossey-Bass.
Mauno, S., Kinnunen, U., & Ruokolainen, M. (2007). Job demands and resources as antecedents of work engagement: A longitudinal study. Journal of Vocational Behavior, 70, 149-171.
Myers, D. G. (2000). The funds, friends, and faith of happy people. American Psychologist, 55, 56-67.
Park, Y. A., Fritz, C., & Jex, S. M. (2011). Relationships between work-home segmentation and psychological detachment from work:The role of communication technology use at home. Journal of Occupational Health Psychology, 16, 457-467.
Peterson, M. F., Smith, P. B., Akande, A., Ayestaran, S., Bochner, S., Callan, V., . . . Viedge, C. (1995). Role conflict, ambiguity, and overload: A 21-nation study. Academy of Management Journal, 38, 429-452.
Potok, Y., & Littman-Ovadia, H. (2014). Does personality regulate the work stressorpsychological detachment relationship? Journal of Career Assessment, 22, 43-58.
Preacher, K. J., Rucker, D. D., & Hayes, A. F. (2007). Addressing moderated mediation hypotheses: Theory, methods, and prescription. Multivariate Behavioral Research, 42, 185-227.
Quick, J. C., & Quick, J. D. (1984). Organizational stress and preventive management. New York, NY: McGraw-Hill.
Reio, Jr. T. G. (2010). The threat of common method variance bias to theory building. Human Resource Development Review, 9, 405-411.
Rizzo, J. R., House, R. J., & Lirtzman, S. I. (1970). Role conflict and ambiguity in complex organizations. Administrative Science Quarterly, 15, 150-163.
Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: A multisample study. Journal of Organizational Behavior, 25, 293-315.
Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The measurement of work engagement with a short questionnaire. Educational and Psychological Measurement, 66, 701-716.
Sonnentag, S., & Fritz, C. (2007). The recovery experience questionnaire: Development and validation of a measure for assessing recuperation and unwinding from work. Journal of Occupational Health Psychology, 12, 204-221.
Sonnentag, S., & Fritz, C. (2015). Recovery from job stress: The stressor-detachment model as an integrative framework. Journal of Organizational Behavior, 36, S72-S103.
Sonnentag, S., & Kruel, U. (2006). Psychological detachment from work during off-job time:The role of job stressors, job involvement, and recovery-related self-efficacy. European Journal of Work and Organizational Psychology, 15, 197-217.
Sonnentag, S., & Kühnel, J. (2016). Coming back to work in the morning: Psychological detachment and reattachment as predictors of work engagement. Journal of Occupational Health Psychology, 21, 379-390.
Sonnentag, S., Kuttler, I., & Fritz, C. (2010). Job stressors, emotional exhaustion, and need for recovery: A multi-source study on the benefits of psychological detachment. Journal of Vacational Behavior, 76, 355-365.
Sonnentag, S., Mojza, E. J., Demerouti, E., & Bakker, A. B. (2012). Reciprocal relations between recovery and work engagement: The moderating role of job stressors. Journal of Applied Psychology, 97, 842-853.
Spector, P. E. (2006). Method variance in organizational research: Truth or urban legend? Organizational Research Methods, 9, 221-232.
Tims, M., & Bakker, A. B. (2010). Job crafting:Towards a new model of individual job redesign. SA Journal of Industrial Psychology, 36, 1-9.
Tims, M., Bakker, A. B., & Derks, D. (2012). Development and validation of the job crafting scale. Journal of Vocational Behavior, 80, 173-186.
Tims, M., Derks, D., & Bakker, A. B. (2016). Job crafting and its relationships with person-job fit and meaningfulness: A three-wave study. Journal of Vocational Behavior, 92, 44-53.
Westman, M., Hobfoll, S. E., Chen, S., Davidson, O. B., & Laski, S. (2004). Organizational stress through the lens of conservation of resources (COR) theory. Occupational Stress and Well Being, 4, 167-220.
Wrzesniewski, A., Berg, J. M., & Dutton, J. E. (2010). Managing yourself: Turn the job you have into the job you want. Harvard Business Review, 88, 114-117.
Wrzesniewski, A., & Dutton, J. E. (2001). Crafting a job: Revisioning employees as active crafters of their work. Academy of Management Review, 26, 179-201.
Zapf, D., Dormann, C., & Frese, M. (1996). Longitudinal studies in organizational stress research: A review of the literature with reference to methodological issue. Journal of Occupational Health Psychology, 1, 145-169.
Zhou, Z. E., Yan, Y., Che, X. X., & Meier, L. L. (2015). Effect of workplace incivility on end-of-work negative affect: Examining individual and organizational moderators in a daily diary study. Journal of Occupational Health Psychology, 20, 117-130.