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Journal of the Korean Society for Library and Information Science

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Vol.42 No.2
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Assessing Satisfaction on Scholarly Journals and Document Delivery Services at Foreign Journal Supporting Center

Journal of the Korean Society for Library and Information Science / Journal of the Korean Society for Library and Information Science, (P)1225-598X; (E)2982-6292
2008, v.42 no.2, pp.69-85

(2008). Assessing Satisfaction on Scholarly Journals and Document Delivery Services at Foreign Journal Supporting Center. Journal of the Korean Society for Library and Information Science, 42(2), 69-85.
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Abstract

The purpose of this study is to analyze user satisfaction on scholarly journals and document delivery services(DDS) at foreign journal supporting center, which is founded at K University in 2007. The number of 72 users answered the quality of scholarly journals, and 69 users answered for the DDS survey. For the scholarly journal survey, up-to-date, usability, and expertness were asked, and fastness of DDS and easiness of application procedures were asked for the DDS survey. This study reveals that overall users using or visiting foreign journal supporting center are satisfied with the quality of scholarly journals and DDS.

keywords
서비스 품질, 원문복사 서비스, 이용자 만족, 벌칙-보상 분석, Service Quality, Document Delivery Services, User Satisfaction, Penalty-Reward Analysis

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