ISSN : 1229-0696
The purpose of this study is to examine the moderated mediating effect of emotional intelligence on emotional labor(surface acting, deep acting) and job burnout on job satisfaction among securities branch clerks. A total of 288 securities clerks were asked to complete the questionnaires and the data were analyzed using SPSS 23.0 and Mplus 7.0. The results were as follows. First, surface acting had no significant effect on job satisfaction. Seocond, deep acting had significantly positive effect on job satisfaction. Third, surface acting were found to have significantly positive effect on job burnout. Fourth, deep acting were found to have significantly negative effect on job burnout. Fifth, job burnout is shown to have significantly negative effect on job satisfaction. Sixth, a mediating model showed that an association between surface acting and deep acting and job satisfaction were partially mediated by job burnout. Seventh, emotional intelligence showed the moderated mediating effect of deep acting and job burnout on job satisfaction. Finally, the implications and limitation of the present study are discussed.
The purpose of this study is to systematically analyze the content of articles published in Korean Journal of Industrial and Organizational Psychology(KJIOP) which celebrated its 30th anniversary in 2018. In this current study, we analyzed 625 out of 627 articles published in 85 volumes over the past 30 years since its first issue in 1988. These articles were analyzed according to analysis items and classification criteria: the demographic characteristics of authors, research topics, research settings, research methods, types of participants, and types and frequency of statistical analysis. It was found that most of authors, 1,027(83.9%) out of 1,401, belong to psychology and the I/O psychology department, and 1,265(90.3%) researchers were from universities. Also, the number of female researchers, 15 in the first 10 years, had gradually increased to 109(23.2%) in the mid-term and increased to 293(36.0%) in the recent 10 years. In regards to the topic of the articles, 376(60.2%) were related to organizational psychology, which is one of the sub-categories in I/O psychology. The results from the analysis of research settings show that the majority of studies were conducted in the industrial setting. In the research method, survey by questionnaire was the most common method with 74.1%(463). Most of the studies(66.4%) obtained data from job incumbents in industrial settings. Similar to the first 10 years, factor analysis, correlational analysis, and regression analysis were most frequently used over 30 years and the types of statistical analysis have become more diverse. Furthermore, the use of on-line questionnaires in research have been expanded in the recent 10 years. As research topics had been sophisticated, new methods of analysis such as multi-level analysis, survival analysis, and non-linear analysis were actively used. Finally, research results published over the past 30 years were summarized according to their research topics. Based on the content analysis, the direction of the future KJIOP and additional research topics were discussed.
In today's dynamic, changing business environment, an organization’s sustainable competitive advantages stem from its human resources. This study examined the relationships among management's emphasis on the importance of human resources, employee satisfaction of training, and innovative performance. The present study further investigated the effect of its (owner-/manager-managed) structure on the relationship between management's emphasis on the importance of human resources and employee satisfaction of training. To the end, this study analyzed three time-lagged data, consisting of 387 team leaders and 1,120 employees in a total of 161 companies from the Human Capital Corporate Panel(HCCP). The results showed that the management's emphasis on the importance of human resources is significantly related to employee satisfaction of education and training and innovation in turn, and the first relationship is stronger for the owner-managed firm than for the manager-managed.