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ISSN : 1229-0696
본 연구는 직무스트레스를 예측하는 변인들을 파악하고, 그 변인들 간의 관계성을 밝히는 데 목적이 있다. 구체적으로 첫째, 직무요구를 양적요구와 질적요구로 구분하여 직무스트레스에 미치는 영향의 크기를 비교하였다. 둘째, 양적요구와 직무스트레스와의 관계, 질적요구와 직무스트레스의 관계에서 직무통제의 조절효과를 검증하였다. 셋째, 양적요구와 직무스트레스와의 관계, 질적요구와 직무스트레스의 관계에서 절차공정성의 조절효과를 검증하였다. 본 연구는 국내 다양한 기업, 다양한 직종에 종사하고 있는 직장인 454명을 대상으로 설문조사를 실시하여 자료를 수집하였으며, 최종분석에는 437명의 설문을 사용하였다. 분석결과, 양적요구와 질적요구 모두 직무스트레스에 정적으로 유의한 영향을 미쳤으며, 질적요구가 양적요구보다 직무스트레스에 미치는 영향이 더 큰 것으로 나타났다. 조절효과를 검증한 결과, 직무통제가 커질수록 양적요구와 직무스트레스 간의 정적인 관계는 완화되었으나, 절차공정성이 커질수록 양적요구와 직무스트레스 간의 정적인 관계는 강화되는 것으로 나왔다. 마지막으로 연구결과를 토대로 본 연구의 학문적 의의와 실무적 시사점, 그리고 연구의 제한점 및 향후 연구과제에 대하여 논하였다.
The purpose of this study was to examine the effect of job demands on job stress and the moderating effects of job control and procedural justice. Specifically, first, the job demands were divided into quantitative demands and qualitative demands, and relative effects of the two demands on job stress were compared. Second, the moderating effects of job control and procedural justice were tested. Data were collected from 454 employees engaged in various domestic companies. The results showed that both quantitative and qualitative demands had positively significant effects on job stress and qualitative demands had a greater effect on job stress than quantitative demands did. The results of moderating effects showed that job control had a moderating effect on the relationship between quantitative demand and job stress whereas there was no moderating effect of job control on the relationship between qualitative demand and job stress. Also there was a moderating effect of procedural justice on the relationship between quantitative demand and job stress, but contrary to the hypothesis, the relationship was stronger when procedural justice was high. Finally, the academic significance and practical implications of the study, the limitations and future research were discussed.
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