ISSN : 1229-0696
For the purpose of investigating the role of emotions in team, this study investigated the impact of leader's emotional expression, and the moderating roles of emotional norm and identification. 106 students(28 teams) participated in the experiment by 2(leader's positive/negative emotion)×2(norm salient/control)×2(individual/team identification) factorial design, and which was discussion implemented by trained confederates as leaders. The leaders communicated emotions by means of verbal cues(such as feedback, criticism) and nonverbal cues(such as facial expression, voice tones, and gestures). Results revealed that the effects of leader's emotional expression on teammate's emotional experiences were significant, and which were moderated by emotional norm. In other words, the effects of leader's emotional expressions were more stronger when emotional norm were salient than otherwise. Results also indicated that three way interactions were significant, and the moderating effects of emotional norms were not same between individual and team identification conditions. These findings were discussed with reference to theoretical framework proposed for understanding the role of leader in team context, and limitations and implications were also explored.
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