ISSN : 1229-0696
This study was to test the role of leader-member exchange (LMX) through which emotional competencies indirectly influence supervisor-related stress and further turnover intention (emotional competencies → LMX → supervisor-related stress → turnover intention) using structural equation model with data from 316 Korean employees working in various industries. Results revealed that those with higher emotional competencies form higher quality LMX with their supervisors, and thereby they lower supervisor-related stress and turnover intention. As with the previous research findings, those low in supervisor-related stress are also low in turnover intention. In sum, we found the important role of LMX through which emotional competencies indirectly lower supervisor-related stress, which in turn lowers turnover intention. Limitations, directions for future research, implications for personnel selection and training/development were discussed.
권성욱 , (2001) 경력장애와 직무태도 관련 변인간의 관계,
김은정 ; 유태용, (2004) 외식 서비스업 종사자의 직무관련변인과 성격특성이 이직의도에 미치는 영향, 한국심리학회지: 산업 및 조직
김천석 ; 유태용, (2005) 정서지능, 인지능력, 성격의 구성개념간 변별성과 정서지능의 과업수행, 맥락수행, 적응수행에 대한 증분타당도 검증*, 한국심리학회지: 산업 및 조직
오인수 ; 서용원 ; 신강현, (2004) 조직내/외 경력이동의 개념화와 그 선행변인의 규명 및 측정, 한국심리학회지: 산업 및 조직
이순묵, (1990) 공변량구조분석, 서울: 성원사
이순묵, (1993) 중급 LISREL, 한국심리학회 동계연수회
천명섭, (1996) 직무스트레스와 사회적 지원이 직무성과에 미치는 영향: 내외통제성향에 따른 효과차이를 중심으로, 생산성논집
최대정 ; 조현주 ; 박동건, (2005) 조직 구성원들의 정서 경험: 요인구조의 동등성 및 타당도 분석, 한국심리학회지: 산업 및 조직
최대정 ; 박동건 ; 최가영, (2005) 리더의 정서표현이 팀 구성원의 정서경험에 미치는 영향: 정서규범과 정체화 수준의 조절효과, 한국심리학회지: 산업 및 조직
한지현 ; 유태용, (2005) 상사의 정서지능이 부하의 태도와 상사 과업수행에 미치는 영향, 한국심리학회지: 산업 및 조직
한지현 , (2004) 상사의 정서지능이 부하의 태도와 상사의 과업수행에 미치는 영향,
홍세희 ; 유숙경, (2004) Autoregressive Crosslagged Model을 적용한 내외통제성과 학업성취의 종단관계 연구, 교육심리연구
Arnaold, H. J. , (1981) Organizational Behavior (2nd), New York McGraw-Hill
Ashforth. B, (1995) Emotion in the workplace: A reappraisal, Human Relations
Bar-On, R, (1997) Bar-On emotional quotient inventory: Technical manual, Toronto: Multi health systems
Baron, R. M, (1986) The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations, Journal of Personality and Social Psychology
Bennett, R. J., , (2000) Development of a measure of workplace devia, Journal of Applied Psychology
Borman, W. C, (1993) Expanding the criterion domain to include elements of contextual performance. In Personnel selection in organization , San Francisco: Jossey-Bass
Borman, W. C, (2001) Personality predictors of citizenship performance, International Journal of Selection & Assessment
Cascio, W. F. , (1998) Managing Human Resources: Productivity, Quality of Work Life, Profits, NY: Irwin/McGraw-Hill
Dansereau, F, Individualized leadership: A new multiple-level approach, The Leadership Quarterly
Davies, M, (1998) Emotional Intelligence: In Search of an illusive construct, Journal of Personality and Social Psychology
Dragoni, L, (2005) Understanding the emergence of state goal orientation in organizational work groups: The role of leadership and multilevel climate perceptions, Journal of Applied Psychology
Gerstner, C. R, (1997) Meta- analytic review of leader-member exchange theory: Correlates and construct issues, Journal of Applied Psychology
Goleman D, (2002) Primal leadership, New York: Brockman
Goleman, D, (1995) Emotional intelligence: Why it can matter more than IQ, New York: Bantam.
Guilford J. P. , (1980) Fluid and crystallized intelligences: Two fanciful concepts, Psychological Bulletin
Hunter, J. E, (1997) Eight common but false objections to the discontinuation of significance testing in the analysis of research data. In What is there were no significance tests?, NJ: Lawrence Erlbaum
James, L. R, (2004) A tale of two methods , Working paper, Department of Psychology
Jensen. A. , (1997) The g factor: The science of mental ability, Westport. Connecticut: Praege.
Kaye, B, (2002) Love 'em or lose 'em: Getting good people to stay, CA, San Francisco: BK
Kenny, D. A, (1998) Data analysis in social psychology. In Handbook of social psychology, vol 1 , Boston: McGraw-Hill
Law, K. S, (2004) The construct and criterion validity of emotional intelligence and its potential utility for management studies , Journal of Applied Psychology
Lee, S, (1990) A simple rule for generating equivalent models in covariance structure modeling, Multivariate Behavioral Research
Liden, R. C, (1998) Multidimensional of leader-member exchange: An empirical assesment through scale development, Journal of Management
MacCallum, R. C.,, Model modifications in covariance structure analysis: The problem of capitalization on chance, Psychological Bulletin
Sheets, V, (2002) A comparison of methods of test mediation and other intervening variables effect, Psychological Methods
Mayer J. D., Salovey P., Caruso D. , (1999) Model of Emotional Intelligence. In Handbook of intelligence , Cambridge, England : Cambridge University Press
Organ, D. W. , (1988) Organizational citizenship behavior: The good soldier syndrome, Lexington, MA: Lexington Books
Roberts, R. D, (2001) Does emotional intelligence meet traditional standards for an intelligence? Some new data and conclusions, Emotion
Rooy, D. L, (2004) Emotional intelligence: A meta-analytic investigation of predictive validity and nomological net, Journal of Vocational Behavior
Rotundo, M, (2002) The relative importance of task, citizenship, and counterproductive performance to global ratings of job performance: A policy- capturing approach., Journal of Applied Psychology
Salgado, J. F, (2002) The Big Five personality dimensions and counterproductive behaviors, International Journal of Selection and Assessment
Salovey, P, (1990) Emotional intelligence, Imagination Cognition and Personality
Schmidt, F. L. , (2002) The role of general cognitive ability in job performance: Why there cannot be a debate, Human Performance
Schmidt, F. L, (1996) Measurement error in psychological research: Lessons from 26 research scenarios, Psychological Methods
Schmidt, F. L, (1998) The validity and utility of selection methods in personnel psychology: Practical and theoretical implications of 85 years of research findings , Psychological Bulletin
Schneider, B, (2005) Understanding organization-customer links in service settings , Academy of Management Journal
Schulte, M. J, (2004) Emotional intelligence: Not much more than g and personality, Personality & Individual Differences
Spencer, L, (1993) Competency at work: Models for Superior performance, New York, NY: John Wiley
Sternberg, R. J, (1985) Beyond IQ: A triarchic theory of human intelligence, New York: Cambridge University Press
Wayne, S.J, (1997) Perceived organizational support and leader- member exchange: A social exchange perspective, Academy of Management Journal
Wong, C, (2002) The effect of leader and follower emotional intelligence on performance and attitude: An exploratory study , The Leadership Quarterly
Yukl, G, (1998) Leadership in organizations (4th), Englewood Cliffs: Prentice Hall