바로가기메뉴

본문 바로가기 주메뉴 바로가기

logo

메뉴

Who Suffers the Most from Abusive Supervision? A Moderated Mediation Model

Abstract

We examined the interactive effects of calling and competitive climate on the relationship between abusive supervision and turnover intention via organizational cynicism. We hypothesized that high levels of calling would strengthen, and high levels of competitive climate would mitigate, the negative indirect effects of abusive supervision on turnover intention via organizational cynicism. We conducted a survey using a sample of U.S. employees (N = 236) to test five hypotheses. As predicted, results demonstrate that under a high level of abusive supervision, individuals were more likely to become cynical about the organization, which in turn heightened turnover intention. Moderated mediation analyses found that calling exacerbated, but competitive climate attenuated, the mediating effect of organizational cynicism on the relationship between abusive supervision and turnover intention. Underlying mechanisms and implications, as well as avenues for future research, are discussed.

keywords
Abusive Supervision, Calling, Competitive Climate, Organizational Cynicism, Turnover Intention, 비인격적 감독, 소명의식, 경쟁적 조직문화, 조직 냉소주의, 이직의도

Reference

1.

한주원, 박경규 (2009). 상사의 비인격적 감독이 부하의 직장 내 일탈행동에 미치는 영향. 한국심리학회지: 산업 및 조직, 22, 233-259.

2.

박현선, 정현선, 박동건 (2015). 상사의 비인격적 감독과 과업수행 수준의 상호작용이 종업원의 조직 냉소주의에 미치는 영향. 한국심리학회지: 산업 및 조직, 28, 225- 248.

3.

Andersson, L. M. (1996). Employee cynicism: An examination using a contract violation framework. Human Relations, 49, 1395-1418.

4.

Arnold, T., Flaherty, K. E., Voss, K. E., & Mowen, J. C. (2009). Role stressors and retail performance: The role of perceived competitive climate. Journal of Retailing, 85, 194-205.

5.

Aryee, S., Sun, L. Y., Chen, Z. X. G., & Debrah, Y. A. (2008). Abusive supervision and contextual performance: The mediating role of emotional exhaustion and the moderating role of work unit structure. Management and Organization Review, 4, 393-411.

6.

Ashforth, B. (1994). Petty tyranny in organizations. Human Relations, 47, 755-778.

7.

Atwater, L., Kim, K. Y., Witt, A., Latheef, Z., Callison, K., Elkins, T. J., & Zheng, D. (2016). Reactions to abusive supervision: Examining the roles of emotions and gender in the USA. The International Journal of Human Resource Management, 27, 1874-1899.

8.

Bakker, A. B., Demerouti, E., & Verbeke, W. (2004). Using the job demands‐resources model to predict burnout and performance. Human Resource Management, 43, 83-104.

9.

Barnes, W. F., & Jones, E. B.(1974). Differences in male and female quitting. Journal of Human Resources, 9, 439-451.

10.

Becker, T. E. (1992). Foci and bases of commitment: Are they distinctions worth making? Academy of Management Journal, 35, 232-244.

11.

Bedeian, A. G. (2007). Even if the tower is “Ivory,” it isn't “White”: Understanding the consequences of faculty cynicism. Academy of Management Learning & Education, 6, 9-32.

12.

Berg, J. M., Grant, A. M., & Johnson, V. (2010). When callings are calling: Crafting work and leisure in pursuit of unanswered occupational callings. Organization Science, 21, 973- 994.

13.

Berkelaar, B. L., & Buzzanell, P. M. (2015). Bait and switch or double-edged sword? The (sometimes) failed promises of calling. Human Relations, 68, 157-178.

14.

Brown, S. P., Cron, W. L., & Slocum Jr., J. W. (1998). Effects of trait competitiveness and perceived intraorganizational competition on salesperson goal setting and performance. Journal of Marketing, 62, 88-98.

15.

Bunderson, J. S., & Thompson, J. A. (2009). The call of the wild: Zookeepers, callings, and the double-edged sword of deeply meaningful work. Administrative Science Quarterly, 54, 32-57.

16.

Cammann, C., Fichman, M., Jenkins, D., & Klesh, J. (1979). The Michigan organizational assessment questionnaire. Unpublished manuscript, University of Michigan, Ann Arbor.

17.

Chiaburu, D. S., Peng, A. C., Oh, I. S., Banks, G. C., & Lomeli, L. C. (2013). Antecedents and consequences of employee organizational cynicism: A meta-analysis. Journal of Vocational Behavior, 83, 181-197.

18.

Cotton, J. L., & Tuttle, J. M. (1986). Employee turnover: A meta-analysis and review with implications for research. Academy of Management Review, 11, 55-70.

19.

Creed, P. A., Rogers, M. E., Praskova, A., & Searle, J. (2014). Career calling as a personal resource moderator between environmental demands and burnout in Australian junior doctors. Journal of Career Development, 41, 547-561.

20.

Cropanzano, R., James, K., & Konovsky, M. A. (1993). Dispositional affectivity as a predictor of work attitudes and job performance. Journal of Organizational Behavior, 14, 595-606.

21.

Dean, J. W., Brandes, P., & Dharwadkar, R. (1998). Organizational cynicism. Academy of Management Review, 23, 341-352.

22.

Duffy, M. K., Ganster, D. C., & Pagon, M. (2002). Social undermining in the workplace. Academy of Management Journal, 45, 331-351.

23.

Duffy, R. D., Bott, E. M., Allan, B. A., Torrey, C. L., & Dik, B. J. (2012). Perceiving a calling, living a calling, and job satisfation: testing a moderated, multiple mediator. Journal of Counseling Psychology, 59, 50-59.

24.

Duffy, R. D., Douglass, R. P., & Autin, K. L. (2015). The dark side of callings, In D. B. Yaden, T. D. McCall, & J. H. Ellens (Eds.) Being Called: Secular, Sacred, and Scientific Perspectives (pp. 13-25). Santa Barbara, CA: Praeger.

25.

Eisenberger, R., Stinglhamber, F., Vandenberghe, C., Sucharski, I. L., & Rhoades, L. (2002). Perceived supervisor support: Contributions to perceived organizational support and employee retention. Journal of Applied Psychology, 87, 565-573.

26.

Gazica, M. W., & Spector, P. E. (2015). A comparison of individuals with unanswered callings to those with no calling at all. Journal of Vocational Behavior, 91, 1-10.

27.

Glasø, L., Vie, T. L., Homdal, G. R., & Einarsen, S. (2011). The application of affective events theory to workplace bullying. European Psychologist, 16, 198-208.

28.

Haggard, D. L., Robert, C., & Rose, A. J. (2011). Co-rumination in the workplace: Adjustment trade-offs for men and women who engage in excessive discussions of workplace problems. Journal of Business and Psychology, 26, 27-40.

29.

Hagmaier, T., & Abele, A. E. (2012). The multidimensionality of calling: Conceptualization, measurement and a bicultural perspective. Journal of Vocational Behavior, 81, 39-51.

30.

Hall, D. T., & Chandler, D. E. (2005). Psychological success: When the career is a calling. Journal of Organizational Behavior, 26, 155-176.

31.

Harris, K. J., Kacmar, K. M., & Zivnuska, S. (2007). An investigation of abusive supervision as a predictor of performance and the meaning of work as a moderator of the relationship. Leadership Quarterly, 18, 252-263.

32.

Harvey, P., Stoner, J., Hochwarter, W., & Kacmar, C. (2007). Coping with abusive supervision: The neutralizing effects of ingratiation and positive affect on negative employee outcomes. Leadership Quarterly, 18, 264-280.

33.

Hershcovis, M. S., & Barling, J. (2010). Towards a multi‐foci approach to workplace aggression: A meta‐analytic review of outcomes from different perpetrators, Journal of Organizational Behavior, 31, 24-44.

34.

Hinkin, T. R., & Tracey, J. B. (2000). The cost of turnover: Putting a price on the learning curve. The Cornell Hotel and Restaurant Administration Quarterly, 41, 14-21.

35.

Hom, P. W., Griffeth, R. W., & Sellaro, C. L. (1984). The validity of Mobley's (1977) model of employee turnover. Organizational Behavior and Human Performance, 34, 141- 174.

36.

Jones, J. L., Davis, W. D., & Thomas, C. H. (2017). Is competition engaging? Examining the interactive effects of goal orientation and competitive work environment on engagement. Human Resource Management, 56, 389-405.

37.

Jun, T. H., & Jeung, W. (2015). The effects of abusive supervision on organizational commitment: Mediating effects of psychological empowerment and organizational identification. Journal of Human Resource Management Research, 22, 25-47.

38.

Kernan, M. C., Watson, S., Chen, F. F., & Kim, T. G. (2011). How cultural values affect the impact of abusive supervision on worker attitudes. Cross Cultural Management, 18, 464–484.

39.

Kuo, C. C., Chang, K., Quinton, S., Lu, C. Y., & Lee, I. (2015). Gossip in the workplace and the implications for HR management: A study of gossip and its relationship to employee cynicism. The International Journal of Human Resource Management, 26, 2288-2307.

40.

Lee, K. G., & Cho, Y. H. (2010). The role of trust in supervisor as mediator between abusive supervision and organizational citizenship behaviors. Journal of Human Resource Management Research, 17, 173-191.

41.

LePine, J. A., Podsakoff, N. P., & LePine, M. A. (2005). A meta-analytic test of the challenge stressor-hindrance stressor framework: An explanation for inconsistent relationships among stressors and performance. Academy of Management Journal, 48, 764-775.

42.

Levinson, H. (1965). Reciprocation: The relationship between man and organization. Administrative Science Quarterly, 9, 370-390.

43.

Lian, H., Ferris, D. L., & Brown, D. J. (2012). Does power distance exacerbate or mitigate the effects of abusive supervision? It depends on the outcome. Journal of Applied Psychology, 97, 107-123.

44.

Liu, D., Liao, H., & Loi, R. (2012). The dark side of leadership: A three-level investigation of the cascading effect of abusive supervision on employee creativity. Academy of Management Journal, 55, 1187-1212.

45.

Liu, X. Y., & Wang, J. (2013). Abusive supervision and organizational citizenship behaviour: Is supervisor–subordinate guanxi a mediator? The International Journal of Human Resource Management, 24, 1471-1489.

46.

Martinko, M. J., Harvey, P., Brees, J. R., & Mackey, J. (2013). A review of abusive supervision research. Journal of Organizational Behavior, 34, S120-S137.

47.

Mawritz, M. B., Mayer, D. M., Hoobler, J. M., Wayne, S. J., & Marinova, S. V. (2012). A trickle‐down model of abusive supervision. Personnel Psychology, 65, 325-357.

48.

Mitchell, T. R., Holtom, B. C., & Lee, T. W. (2001). How to keep your best employees: Developing an effective retention policy. The Academy of Management Executive, 15, 96-108.

49.

Muller, D., Judd, C. M., & Yzerbyt, V. Y. (2005). When moderation is mediated and mediation is moderated. Journal of Personality and Social Psychology, 89, 852-863.

50.

Namie, G., & Namie, R. (2000). Workplace bullying: The silent epidemic. Employee Rights Quarterly, 1, 1-12.

51.

Ng, S. B. C., Chen, Z. X., & Aryee, S. (2012). Abusive supervision in Chinese work settings. In X. Huang, & M. H. Bond, M.H. (Eds.) Handbook of Chinese Organizational Behavior: Integrating Theory, Research and Practice (pp. 164-183), Cheltenham, UK: Edward Elgar Publishing.

52.

Park, H. T., Son, S. Y., & Yun, S. H. (2014). The types of abusive supervision and task performance. Journal of Human Resource Management Research, 21, 21-46.

53.

Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: a critical review of the literature and recommended remedies. Journal of Applied Psychology, 88, 879-903.

54.

Praskova, A., Creed, P. A., & Hood, M. (2015). Self-regulatory processes mediating between calling and perceived employability and life satisfaction in emerging adults. Journal of Career Development, 42, 86-101.

55.

Preacher, K. J., Rucker, D. D., & Hayes, A. F. (2007). Addressing moderated mediation hypotheses: Theory, methods, and prescriptions. Multivariate Behavioral Research, 42, 185-227.

56.

Rafferty, A. E., & Restubog, S. L. D. (2011). The influence of abusive supervisors on followers’ organizational citizenship behaviours: The hidden costs of abusive supervision. British Journal of Management, 22, 270-285.

57.

Richman, J. A., Flaherty, J. A., Rospenda, K. M., & Christensen, M. L. (1992). Mental health consequences and correlates of reported medical student abuse. Jama, 267, 692-694.

58.

Spreitzer, G. M. (1995). Psychological empowerment in the workplace: Dimensions, measurement, and validation. Academy of Management Journal, 38, 1442-1465.

59.

Tepper, B. J. (2000). Consequences of abusive supervision. Academy of Management Journal, 43, 178-190.

60.

Tepper, B. J. (2007). Abusive supervision in work organizations: Review, synthesis, and research agenda. Journal of Management, 33, 261-289.

61.

Tepper, B. J., Henle, C. A., Lambert, L. S., Giacalone, R. A., & Duffy, M. K. (2008). Abusive supervision and subordinates' organization deviance. Journal of Applied Psychology, 93, 721-732.

62.

Xu, E., Huang, X., Lam, C. K., & Miao, Q. (2012). Abusive supervision and work behaviors: The mediating role of LMX. Journal of Organizational Behavior, 33, 531-543.

63.

Zhang, Y., & Bednall, T. C. (2016). Antecedents of abusive supervision: A meta-analytic review. Journal of Business Ethics, 139, 455-471.

logo