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open access
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ISSN : 1229-0696
The purpose of this study is to examine the effect of emotional intelligence on emotional labor(surface acting, deep acting) and job burnout(exhaustion, cynicism) and job engagement (professional efficacy, vigor, dedication, absorption) using a sample of 189 workers in department store. The results were as follows. First, surface acting and deep acting were unique predictor of job burnout and job engagement, respectively. Second, emotional intelligence was positively related to deep acting, was not related to surface acting. Third, emotional intelligence showed a moderating role in a relationship between deep acting and job engagement. That is, the role of emotional intelligence was not a buffering effect, but works as a facilitator in a relationship between deep acting and job engagement. Finally, the limitations and future research issues were discussed.
노혜미 ; 신강현 ; 유태용, (2007) 정서지능과 정서노동 전략이 직무관련 태도에 미치는 영향: 개인적 성취감의 매개효과, 산업 및 조직
신강현, (2003) Job engagement and job burnout in a south korean sample. Unpublished doctorial dissertation, Kansas State University
이랑, (2006) 직무탈진과 직무열의의 요구-자원 모델에서 정서노동전략의 역할: 콜센터 상담원을 대상으로, 산업 및 조직
한지현 ; 유태용, (2007) 상사의 정서지능이 부하의 태도와 상사 과업수행에 미치는 영향, 산업 및 조직
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