Abstract

The purpose of this study is to identify the needs of long-term public rental housing tenants and to specify the needs for tenant support services. Therefore, in-depth interviews were conducted with tenants and were analyzed by using the grounded theory methodology. Based on the analysis, the needs for support services were proposed in two categories: individual services and community services. Individual services mainly focus on supporting households at risk of isolation, prioritizing elderly and disabled tenants in the necessity, depending on the characteristics of the household. In respect of community revitalization among community services, a program to systematize the operation of the tenant organization and to reduce anti-social behavior is required. To participate in housing management, it is necessary to create an environment in which the representatives and self-sufficient organizations can cooperate for the residents. In addition, transparency should be ensured in the decision-making process within the estates. The categories of support services and tenants’ needs derived from this study will be usefully utilized as a framework for support service development and mid to long-term planning.