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Korean Psychological Journal of Culture and Social Issues

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Vol.19 No.3

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Rapport Building in Investigative Interviewing by Using Four Rapport Building Techniques

Korean Psychological Journal of Culture and Social Issues / Korean Psychological Journal of Culture and Social Issues, (P)1229-0661; (E)1229-0661
2013, v.19 no.3, pp.487-506

(2013). Rapport Building in Investigative Interviewing by Using Four Rapport Building Techniques. Korean Psychological Journal of Culture and Social Issues, 19(3), 487-506.

Abstract

The present study investigated whether do the efforts of interviewer really impact on the building a rapport by using four rapport building techniques-personalization, empathy, listening, and credibility. One woman probation officer interviewed 139 criminals(male, 122; female, 17). And she tried to building a rapport by using 4 rapport building techniques for about 11 minutes in every interview. In result, the degree of rapport perceived by interviewees was different significantly between high rapport group and low rapport group of 4 each rapport technique. Result suggests that personalization and listening techniques would be efficient way of building a rapport in investigative interviewing.

keywords
수사면담, 라포, 라포형성 기법, 개인화·공감·경청·신빙성 쌓기, investigative interview, rapport, rapport building techniques, personalization·empathy·listening·credibility

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