본 연구는 상사의 비인격적 감독이 상사에 대한 부하의 정서노동에 미치는 영향을 확인하고 이러한 정서노동이 동료들을 향한 대인 일탈행동 및 가정 영역에서의 일-가정 갈등에 어떤 영향을 미치는지 그 과정을 살펴보고자 하는 목적으로 이루어졌다. 또한 비인격적 감독과 부하의 정서노동 간의 관계에서 위계적 조직풍토의 조절효과, 정서노동과 일-가정 갈등, 대인 일탈행동 간의 관계에서 각각 가정지원인식, 조직 내 사회적 네트워크의 조절효과를 검증하고자 했다. 다양한 직종의 현직자들을 대상으로 설문조사를 실시하였으며, 총 291명의 자료가 분석에 사용되었다. 분석 결과, 비인격적 감독을 높게 지각할수록 상사를 향한 부하의 정서노동이 증가함을 확인할 수 있었다. 또한, 비인격적 감독은 상사에 대한 부하의 정서노동이라는 매개과정을 통해 조직 구성원의 일-가정 갈등을 높이고 대인 일탈행동을 증가시킨다는 것이 밝혀졌다. 더불어, 위계적 조직풍토를 높게 지각할 경우 비인격적 감독과 부하의 정서노동 간의 관계가 더 강하게 나타남을 알 수 있었다. 이러한 연구 결과를 토대로 연구의 의의 및 시사점, 그리고 연구가 갖는 한계점과 향후 연구를 위한 제언 등을 통합적으로 논의하였다.
The purpose of this present study was to investigate the influence of abusive supervision on strain-based work interference with family and interpersonal deviance. In addition, this study examined the mediating effect of subordinates' emotional labor toward supervisors and the moderating effect of hierarchical organizational climates on emotional labor, perceived organizational family support on strain-based work-family conflict, and social network on interpersonal deviance. The results are summarized as follows: (1) abusive supervision was positively related to subordinates' emotional labor toward supervisors. (2) Emotional labor was positively related to strain-based work-family conflict and interpersonal deviance. (3) Subordinates' emotional labor mediated the relationship between abusive supervision and the two outcome variables. (4) Hierarchical organizational climates moderated the relationship between abusive supervision and emotional labor. (5) Perceived organizational family did not have moderating effect between emotional labor and strain-based work-family conflict. (6) Social network had moderating effect but it did not influence interpersonal deviance as predicted by the hypothesis. Based on the results, implications of findings, limitations, and suggestions for future research were discussed.
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