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조직사회화 기법이 신입사원의 조직시민행동에 미치는 영향: 조직지원인식의 매개효과를 중심으로
The impact of organizational socialization tactics on newcomers’ organizational citizenship behaviors: The mediating effect of perceived organizational support
초록
본 연구는 신입사원의 조직적응을 돕기 위해 조직이 실시하는 사회화 과정이 이들의 조직시민행동의 수행에 영향을 미칠 것이라는 가설을 검증하고 있다. 사회교환이론에 근거하여, 이 과정을 설명하는 매개변인으로서 조직지원인식에 초점을 두었다. 조직지원인식은 조직이 개인의 가치와 기여를 인정하고 이들의 안녕을 도모한다는 인식으로서, 신입사원이 조직으로부터 보다 체계화되고 제도화된 사회화 과정을 제공받으면 이들은 조직이 자신을 지원하고 있다는 인식을 갖게 되며, 결과적으로 조직에 도움이 되는 행동인 조직시민행동을 더 많이 수행하게 된다고 예측하였다. 국내 대기업 신입사원 450명에게 설문조사를 실시하였으며, 최종적으로 382명의 설문결과를 바탕으로 구조방정식 모델링을 통한 경로분석을 실시하였다. 분석 결과, 조직사회화 기법이 내용적(content), 맥락적(context), 그리고 사회적(social) 측면에서 제도화될수록 신입사원의 조직지원인식이 증가하였다. 또한 조직사회화 기법의 제도화는 신입사원의 조직시민행동(OCB)과도 정적인 관련성을 보였으며, 이 과정은 조직지원인식이 완전매개를 하는 것으로 나타났다. 내용적, 맥락적, 사회적 측면 중에서는 상대적으로 맥락적 측면의 제도화 정도가 신입사원의 조직지원인식과 조직시민행동 모두에 대한 영향력이 가장 높았으며, 사회적 측면이 가장 낮은 수준의 영향력을 보였다. 조직사회화 기법과 신입사원의 조직시민행동 간의 관계성은 기존 연구에서 간과되어 오던 부분으로서, 본 연구결과는 조직사회화가 신입사원에게 미치는 영향력의 범위와 그 과정에 대한 이해도를 높이는 데 기여하고 있다.
- keywords
- organizational socialization, newcomers, perceived organizational support, organizational citizenship behavior, social exchange theory, 조직사회화, 신입사원, 조직지원인식, 조직시민행동, 사회교환이론
Abstract
This study investigates the impact of organizational socialization tactics on newcomers’ organizational citizenship behaviors. We explains this relationship with the concept of perceived organizational support, which refers to the extent to which individuals perceive that the organization recognizes their contributions and takes care of their well-being. We expect that the more institutionalized the organization’s socialization tactics are, the more organizational support individuals perceive, consequently increasing the performance of organizational citizenship behaviors. We performed a survey targeting 450 newcomers in domestic companies, and adopted 382 data for path analyses based on the structural equation modeling. As the result, in all the three dimensions of socialization tactics (content, context, social), the extent to which socialization tactics are institutionalized is positively related to the perception of organizational support. It also has the positive relationship with individuals’ organizational citizenship behaviors, being fully mediated by the perceived organizational support. More specifically, context socialization tactics shows the highest level of impact both on the perceived organizational support and organizational citizenship behaviors, whereas social tactics has the lowest level of impact. These results imply that the range of effects the organizational socialization has on the newcomers’ attitudes and behaviors should be more extended and detailed.
- keywords
- organizational socialization, newcomers, perceived organizational support, organizational citizenship behavior, social exchange theory, 조직사회화, 신입사원, 조직지원인식, 조직시민행동, 사회교환이론
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