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The Korean Journal of Health Psychology

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Vol.12 No.2

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Differences in both emotional intelligence and the relations of emotional intelligence to job stress and stress coping based on sex and job position

The Korean Journal of Health Psychology / The Korean Journal of Health Psychology, (P)1229-070X; (E)2713-9581
2007, v.12 no.2, pp.307-324
https://doi.org/10.17315/kjhp.2007.12.2.002

(2007). Differences in both emotional intelligence and the relations of emotional intelligence to job stress and stress coping based on sex and job position. The Korean Journal of Health Psychology, 12(2), 307-324, https://doi.org/10.17315/kjhp.2007.12.2.002

Abstract

This study was intended to examine whether emotional intelligence differs across sex and job position of employees. Also the relations of emotional intelligence to job stress and job stress coping were examined. Additionally it was examined if these relationships are different across sex and job position. Data were collected from 482 employees working on various service jobs. Results showed that there was no significant difference in the emotional intelligence total(EI-total) score between men and women employees. However, women had a significant higher score on the self-emotions appraisal factor and a significant lower score on the regulation of emotion factor. Second, mangers had significant higher scores on all the four factors and the EI total score than the non-manger group. The same trends were found for male employees as well as female employees. Third, emotional intelligence was significantly positively related to active coping, social support, and emotional expression but not significantly related to avoidance coping, supporting the hypothesis partially. This trend was not affected by differences in sex r and job position. Fourth, contrary to the expectation, emotional intelligence was significantly positively correlated with anxiety and job burnout. This trend was not affected by differences in sex and job position. Finally, implications, limitations, and future research were discussed.

keywords
Emotional intelligence, Job stress, Job stress coping, Sex, Job position, 정서지능, 스트레스대처, 직무스트레스, 성별, 직급

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