This study was intended to examine the relationship between personality and coping strategies, and the influence of these personality and coping strategies on emotional exhaustion. Personality as antecedent was composed of extraversion and neuroticism, coping strategies as mediator were job-focused and emotion-focused coping strategy, and emotional exhaustion as outcome was sub-factor of burnout. The main results were as follows. First,job-focused coping strategy mediated between extraversion and emotional exhaustion and between neuroticism and emotional exhaustion. Second, emotion-focused coping strategy mediated between neuroticism and emotional exhaustion. We found the influence of neuroticism was stronger than extraversion on emotional exhaustion, and emotion-focused coping was stronger than job-focused coping on emotional exhaustion. This finding supported Bolger and Zuckerman's framework(1995) that personality and coping may influence on stress. Finally, the implications and limitations were discussed.
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