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The Korean Journal of Health Psychology

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Vol.21 No.1

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Validation of the Korean Version of the Emotional Labor Scale (ELS)

The Korean Journal of Health Psychology / The Korean Journal of Health Psychology, (P)1229-070X; (E)2713-9581
2016, v.21 no.1, pp.243-256
https://doi.org/10.17315/kjhp.2016.21.1.012




& (2016). Validation of the Korean Version of the Emotional Labor Scale (ELS). The Korean Journal of Health Psychology, 21(1), 243-256, https://doi.org/10.17315/kjhp.2016.21.1.012

Abstract

The current study aims to investigate the reliability and validity of the Emotional Labor Scale, originally developed by Brotheridge and Lee (2003). The number of participants included 313 workers in an emotional labor field. The inter-item reliability was high (Cronbach α=.83). In addition, five factors (frequency, intensity, variety, surface acting, and deep acting) were identified by confirmatory factor analysis. The correlation analysis between K-ELS and Korean PANAS, Maslach Burnout Inventory, Korean Occupational Stress Scale, Korean Occupational Satisfaction Scale appeared to be appropriate, which support criterion-related validity. Thus, the reliability and validity of K-ELS to measure emotional labor for service workers is validated. Additionally, the limitations and suggestions for further studies were provided.

keywords
Emotional Labor, Korean-Emotional Labor Scale, Occupational Stress, Occupational Burnout, Occupational Satisfaction, 감정노동, 감정노동척도(K-ELS), 직무스트레스, 직무소진, 직무만족도

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