직장에서의 특정 부적 정서 경험에 따른 정서조절이 수행 및 정신건강에 미치는 효과
The effectiveness of regulation strategies for specific negative emotion on job performance and psychological well-being
최대정 (고려대학교)
조현주 (영남대학교)
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초록
본 연구는 직장에서 정서조절방식의 개인차가 나타나는지 또 어떠한 정서조절방식이 과업 수행 및 정신건강에 효과적인지를 조사하였다. 더불어 정서조절방식이 특정 부적 정서경험과 과업수행 및 정신건강 사이의 관계에 조절 효과가 있는지, 또 조절 효과가 정서경험 정도에 따라서 차이가 있는지를 조사하였다. 이를 위해 서울 소재 58 곳의 직장인 390명에게 2004년 4-5월에 걸쳐 설문조사를 실시하였다. 조사 결과, 정서조절양식에서 남성은 문제해결을 많이 하고 여성은 무시를 많이 사용하는 것으로 나타나 성차를 보였으며, 외향성이 높은 사람은 긍정 해석과 지지 추구를, 성취 지향성이 높은 사람은 문제해결을, 신경증적 경향성이 높은 사람은 무시를 많이 사용하는 것으로 나타났다. 정서조절방식 중 문제해결방식은 과업수행에, 그리고 긍정 해석과 지지 추구는 정신건강에 가장 효과적이었으며, 무시는 정신건강에 가장 비효과적인 것으로 나타났다. 정서조절양식은 특정 부적 정서(화, 좌절)와 과업 수행 및 정신건강과의 관계에서 유의한 조절 효과가 나타냈다. 그러나 정서조절방식의 조절효과는 부적 정서경험 정도가 낮을 때만 유의하고 높을 때에는 유의하지 않는 것으로 나타나, 높은 부적 정서와 같은 스트레스 상태에서는 정서조절양식의 조절 효과가 크지 않음을 시사하였다. 마지막으로 직장에서 구성원들의 건강을 증진시키고 직무 성과를 높이기 위해 효율적인 정서조절양식과 스트레스에 대한 관리가 필요함을 제안하였다.
- keywords
- Emotion regulation strategies, individual differences, job effectiveness, psychological well-being, 정서조절방식, 개인차, 과업 수행, 안녕감, Emotion regulation strategies, individual differences, job effectiveness, psychological well-being
Abstract
The purpose of this study was to examine whether there were individual differences in emotion regulation strategies and to find out the effective strategies for job performance and psychological well-being in workplace. We also examined the moderating effects of the emotion regulation strategies upon the relationship between specified negative emotion, job effectiveness, and psychological well-being. The sample of the study was 390 workers in 59 workplace. Results showed that men tended to use problem solving on emotion regulation while women preferred neglect, and that personality, such as extroversion, achievement orientation, and neuroticism, was significant factor in selecting the strategies. While the problem solving strategy was found to be most effective in task performance, and positive thinking as well as support seeking in psychological well-being, the neglect strategy turned out to be most ineffective in psychological well-being. The results revealed the significant mediating effect of the emotion regulation strategies on the relationship between specific negative emotion, job effectiveness, and psychological well-being. It was found, however, that the frequently used regulation strategies were not necessarily effective in a highly negative emotional experience (anger, frustration), which gave rise to a strong stress. Finally, we discussed potential its limitations and potential implications in a workplace.
- keywords
- Emotion regulation strategies, individual differences, job effectiveness, psychological well-being, 정서조절방식, 개인차, 과업 수행, 안녕감, Emotion regulation strategies, individual differences, job effectiveness, psychological well-being
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