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A Cross-Cultural Comparative Study on Interpersonal Conflict Resolution Strategies: Across Korea, Japan, and the United States

Korean Journal of Social and Personality Psychology / Korean Journal of Social and Personality Psychology, (P)1229-0653;
2010, v.24 no.4, pp.1-17
https://doi.org/10.21193/kjspp.2010.24.4.001

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Abstract

This study compares the structure and meaning of interpersonal conflict resolution strategies and the degree to which are used in three countries: South Korea, Japan, and the US. It also focuses on gender differences in the adopted conflict resolution strategies. The major findings of this study are as follows: First, five-dimensional structure of conflict resolution strategies (avoiding, dominating, obliging, compromising, and integrating) was confirmed across the three countries. However, the meaning of each strategy varied according to the country’s cultural context. Specifically, the meaning of “avoiding” differed between individualist and collectivist nations. Further, the meaning of “compromising” differed between Korea and Japan. Second, the degree to which the aforementioned strategies were used differed across the three countries. The Koreans generally use the “dominating” or “obliging” strategy, whereas the Americans generally use the “compromising” and “integrating” strategies. Finally, as for gender differences, men and women used different strategies in conformance to their traditional gender roles. These results indicate that it is important to focus on the subculture of each individualist and collectivist culture.

keywords
대인 간 갈등해결전략, 비교문화적 관점, 성차, interpersonal conflict resolution strategy, cross-cultural perspective, gender difference

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