심리적 수용이 직무탈진에 미치는 효과: 심리적 수용의 직접효과 및 성격 5요인과의 상호작용효과
Effect of Psychological Acceptance on Burnout: Direct effect on burnout & moderating effect with Big 5
허창구 (아주대학교)
초록
본 연구에서는 최근 인지행동치료의 새로운 기법으로 활용되고 있는 심리적 수용의 개념을 우리나라 조직장면에 적용하여 스트레스의 일종인 직무탈진에 미치는 효과를 고찰해 보았다. Bond와 Bunce(2003)가 조직장면에서 일반인들에게 적용하기 위해 개발한 수용-행동질문지(AAQ) 16문항을 사용하여 우리나라 기업체 및 공공기관 직원 390명을 대상으로 연구를 실시했다. 우선 성격 5요인이 직무탈진에 영향을 미치는지를 검증한 결과 선행연구들처럼 신경증·성실성·외향성이 직무탈진을 유의하게 예측하고 있었다. 다음으로 성격 5요인이 직무탈진에 미치는 영향 이외에 심리적 수용이 추가적이고 차별적인 영향을 미치는지를 검증한 결과, 심리적 수용은 직무탈진에 추가적인 영향을 미치고 있었으며, 직무탈진의 3가지 하위요소별로도 심리적 수용이 영향을 미치고 있었다. 특히 심리적 수용의 구성개념 중 비판단적 노출은 정서적 소진과 직업효능감을, 목표추구행동은 냉소주의와 직업효능감을 유의하게 설명하고 있었다. 마지막으로 성격 5요인과 심리적 수용의 상호작용 효과를 분석한 결과, 외향성 및 성실성과는 상호작용 효과가 있었으나, 신경증과는 상호작용 효과 없이 추가적인 설명만 하고 있었다.
- keywords
- acceptance, burnout, five-factor, AAQ, 심리적 수용, 직무탈진, 성격 5요인, 수용-행동질문지
Abstract
This research studied the effect in the work domain of psychological acceptance construct which is practiced as new cognitive behavior therapy, coming up to job burnout that is kind of stress. Using 16 items of acceptance and action questionnaire(AAQ) that Bond & Bunce(2003) developed to apply to normal workers in organization, this research was operated with 390 workers of Korean companies and official institutes. First of all, after examining whether Big Five affect burnout, like previous studies, neuroticism, conscientiousness and extraversion were predicting burnout significantly. Next, results indicated that besides Big 5's affecting burnout, psychological acceptance predicted job burnout additionally, and 3 sub-factors of burnout were also predicted significantly. Especially, willingness to experience which is one sub-factor of psychological acceptance explained emotional exhaustion and professional efficacy significantly, and goal-driven action which is the other sub-factor of psychological acceptance explained cynicism and also professional efficacy significantly. Lastly, analyzing moderating effect of Big Five and psychological acceptance to job burnout, conscientiousness and extraversion showed moderating effect with acceptance significantly , but with neuroticism there was only additional explanation without moderating effect.
- keywords
- acceptance, burnout, five-factor, AAQ, 심리적 수용, 직무탈진, 성격 5요인, 수용-행동질문지
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