The Korean Journal of Health Psychology
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- KOREAN
- P-ISSN1229-070X
- E-ISSN2713-9581
- KCI
Relationships between Job Stresses, Ego-Resilience, Stress Responses, and Quality of Service among Hospital Employees
Abstract
Increasing demands and expectations of medical services, researchers investigated how job stresses, and self-resilience are related to stress responses and quality of service of hospital employees. The participants were 253 employees who were employed at a short-term general hospital, whose ages ranged from 22 to 58. The psychological tests used in this research included the following: Karasek's Job Content Questionnaire, ego resilience items from CPI, Stress Response Inventory, and SERVQUAL scale. Results indicated that the medical professions felt high demand implying the need to work than the non-medical professions among hospital employees. Job stresses of hospital employees were positively correlated to stress responses, high demand of implying the need to work accounted about 16% variance of stress responses. Ego-resilience was closely related to stress reponses, and it showed approximately 33% additional accountability for stress responses with job stresses. Hierarchical regression analysis indicated that ego-resilience plays the role of moderator in the relation of the job stresses and stress responses of hospital employees. Lack of decision latitude and lack of supports from fellow worker were negatively correlated to quality of service of hospital employees, and ego-resilience accounted about 11% variance of quality of service among hospital employees. It was discussed roles of job stresses and ego-resilience in stress responses and quality of service among hospital employees with previous studies.
- keywords
- hospital employees, job stresses, ego-resilience, stress response, quality of service, 병원 종사자, 직무 스트레스, 자아탄력성, 스트레스 반응, 서비스 질
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