본 연구는 정서지능, 적극적 대처양식, 사회적 지지가 PTSD 증상에 미치는 영향을 구조방정식 모형분석을 통해 알아보고자 하였다. 현재 서울에서 근무하는 369명의 소방대원에게 외상 후 스트레스 증상 진단 척도, 정서지능 척도, 사회적 지지 척도, 대처양식 척도를 완성하게 하였다. 연구모델에서, 정서지능이 사회적 지지를 중재로 하고, 적극적 대처를 매개로 하여 PTSD 증상에 영향을 미칠 것이라고 가정하였다. 연구 결과, 가설 모델이 적합한 것으로 나타났다. 정서지능은 PTSD 증상에 직접 영향을 미칠 뿐만 아니라 적극적 대처를 경유하여 PTSD 증상을 설명하였다. 또한 정서지능은 사회적 지지와 상호작용하여 PTSD 증상을 감소시키는 것으로 나타났다. 본 연구의 결과는 정서지능, 적극적 대처, 사회적 지지가 PTSD 증상에 미치는 영향에 대한 모델을 제시하였고, 이러한 모델은 소방대원의 PTSD 증상에 대한 보다 정확한 이해를 제공할 것이다. 또한 소방관의 PTSD 증상에 효과적인 예방 및 치료적 개입에 활용할 수 있을 것이다.
The purpose of this study is to investigate the effects of emotional intelligence, active coping and social support on PTSD symptoms through structural equation modeling. The Post-traumatic Stress Diagnostic Scale(PDS), Wong & Law Emotional Intelligence Scale(WLEIS), The Ways of Coping Checklist and Social Support Scale were administered to 369 firefighters working in Seoul. To test the hypothetical model, SPSS 13.0 and AMOS 4.0 statistical analyses are used. In the research model, it was assumed that emotional intelligence would have effects on PTSD symptoms through being moderated by social support and mediated by active coping. The results indicated that the hypothetical model was proved. Results has shown that emotional intelligence could influence PTSD symptoms both directly and indirectly through active coping. And emotional intelligence decreased PTSD symptoms through interacting with social support. These results views the model about the effects of emotional intelligence, active coping and social support on PTSD symptoms, and this model helps understand PTSD symptoms of firefighters, also can be applied to program a useful treatment and preventive interventions of PTSD symptoms of firefighters.
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