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Korean Journal of Social and Personality Psychology

ISSN : 1229-0653

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Vol.13 No.2
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The Effects of Emotional Labour upon Felt-emotions, Expressed-emotions, and Their Discrepancies

Korean Journal of Social and Personality Psychology / Korean Journal of Social and Personality Psychology, (P)1229-0653;
1999, v.13 no.2, pp.149-171
Ju-Il Lee (Hallym University)
Kyung-Hwan Min (Seoul National University)
Lee, J., & Min, K. (1999). The Effects of Emotional Labour upon Felt-emotions, Expressed-emotions, and Their Discrepancies. Korean Journal of Social and Personality Psychology, 13(2), 149-171.
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Abstract

The present study investigated the effects of emotional labour upon felt-emotions, expressed emotions, and their discrepancies. We developed an emotional labour scale, measured emotional labour with the scale, and explored the effects of emotional labour in job situations upon emotional experiences, expressions, and their discrepancies. The results are summarized as follows: (i) emotional labour was positively correlated with the negative felt-emotions such as unpleasantness, tiredness, and negative arousal, (ii) emotional labour was -I] positively correlated with the positive expressed-emotions such as pleasantness, passion, and calmness, (iii) emotional labour in the case of positive emotions was positively correlated with the discrepancies of expressed-minus felt-emotions and in the case of negative emotions was positively correlated with the discrepancies of felt- minus expressed-emotions. The results of the present study were discussed in terms of the feeling and display rules in the organizations requiring emotional labour.

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Korean Journal of Social and Personality Psychology

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